PayPal-Support

OUR SOLUTIONS IN 2–3 DAYS COMPARED TO PAYPAL’S 6–8 WEEK WAITING TIME! PAYPAL!

At Emyri, we have a specialized PayPal customer service team available online 24/7 to ensure we’re always ready to help you! Contact us by email at support@emyri.com.

We recommend contacting us first before reaching out to PayPal. We’re available at any time, respond immediately, and offer significantly faster solutions than PayPal—saving you up to 95% of your time.

Your satisfaction is our top priority. That’s why we make sure you receive refunds within 2–3 days—whereas refunds via PayPal can often take 6–8 weeks.

Our highly trained and dedicated team looks forward to providing you with the best possible solution quickly and easily.

For questions about your PayPal order, please write to: support@emyri.com.

Frequently Asked Questions

When should I contact PayPal?

In most cases, you don’t need to—we’ll handle it for you!
Our Emyri support team is available around the clock and will resolve your request faster than through PayPal.

We recommend contacting us first so you can receive your money back within 2–3 days. If you involve PayPal instead, it can take 6–8 weeks.

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What can I do if I received the wrong size/color?

All product pages include a size chart. If you still receive a different size or color than ordered, we’ll send you a free replacement immediately.

Email support@emyri.com with a photo or video of the item so we can help you quickly. If you’d prefer a different item instead, we can offer a voucher or an alternative solution.

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Returns

How can I return my order?

We make the return process as simple as possible:

1. Send a photo/video of the product by email to support@emyri.com.

2. Our team will review the case and send you the return address once confirmed.

3. As soon as you share the tracking details, we’ll issue your refund within 2–3 days.

Do I have to pay for the return shipping?

Yes, customers cover return shipping costs. We only accept returns with tracking, so we can confirm receipt.

What happens if my order is not accepted on delivery?

We will refund the purchase price once the tracking shows the order is on its way back to us (“return to sender”). Shipping costs are excluded.

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Cancellations

What happens if I cancel my order?

• Already shipped: cancellation is no longer possible.

• Not yet shipped: we’ll cancel and refund you in full within 2–3 days.

If you initiate a chargeback via PayPal or your bank instead, it may take 6–8 weeks.

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Shipping

• Orders are processed and shipped within 24–48 hours.

• You will receive an email with a tracking number.

• Delivery time: 10–20 business days (in rare cases slightly longer).

If the order is not accepted at delivery, it is automatically returned to us. The courier will make up to two additional delivery attempts.

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Unauthorized Purchase

I don’t recognize a charge—what should I do?

If you see a charge you can’t identify, contact us immediately at support@emyri.com. Our team will ensure your account remains secure and will investigate the unauthorized charge.

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Missing or Damaged Order

If items are missing or arrive damaged, please send us a photo or video at support@emyri.com.
We will promptly offer a free replacement or a store credit.

If the product does not meet your expectations, please let us know as well—we will provide instructions for return and refund.