FAQ

Orders are processed within 1–3 business days. After processing, the estimated delivery time is 4–12 business days depending on your location. Once your order has shipped, you’ll receive a tracking link by email.

Yes. Once your order has been shipped, you’ll receive a tracking link via email so you can follow your delivery every step of the way. You can also use our order tracking page at any time.

Yes — we offer free shipping on every order, worldwide. No minimum.

Yes, we ship to many countries worldwide. Delivery times may vary slightly depending on your location — see our Shipping & Delivery page for details.

While most orders arrive within the estimated timeframe, occasional delays can happen due to customs or local carriers. If your order hasn’t arrived within the expected delivery window, contact us at support@emyri.com and we’ll be happy to help.

If your item doesn’t fit as expected, size exchanges are free — we’ll fix it. You can also return it within 30 days of delivery. Simply contact our support team and we’ll guide you through the quick process.

To start a return, contact our support team at support@emyri.com with your order number. We’ll provide the instructions to return your item quickly and easily. See the full Returns & Refunds policy.

Once your return has been received and inspected, we’ll notify you by email. Approved refunds are issued to your original payment method within 14 days of confirmation.

Items should be returned in their original condition — unworn and unwashed, with all tags attached and original packaging included.

Start with our Size Guide — it links to detailed measurements per category and a 30-second fit quiz that finds your Emyri size. You’ll also find a size chart link on every product page.

Most of our pieces are designed to fit true to size. Our sizing is international — trust the measurements in the size chart rather than your usual label.

Size up. Our styles are designed to drape beautifully with a little extra room — and if it’s still not right, size exchanges are free.

On our central Size Guide page, and directly on every product page via the “Size chart” link next to the size selector.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna (where available). See all options on our Payment Methods page.

Yes. All payments are processed through secure, encrypted payment providers — we never store or see your full payment information.

Please check that your billing details are correct and that your card has sufficient funds. If the issue continues, try another payment method or contact your bank.

At this time, we can only accept one payment method per order.

Our pieces are made from carefully selected fabrics designed for comfort, durability and everyday wearability. Material details for each item can be found on the product page.

Follow the care instructions on the product label — proper care keeps the fabric quality and shape beautiful over time. When in doubt: wash cool, dry flat, iron low.

We do our best to display colours as accurately as possible, but slight variations may occur depending on your screen settings and lighting conditions.

Yes — that’s the whole idea. Our collections are designed to combine style and comfort, easy to wear every day and elegant enough for the special moments.