FAQ
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is typically 3–7 business days depending on your location. Once your order has shipped, you will receive a tracking link by email.
When will my order be shipped?
Orders are usually prepared and shipped within 1–3 business days after your purchase.
As soon as your order ships, you will receive a confirmation email with tracking information.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery every step of the way.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary slightly depending on your location.
Is shipping free?
Yes, we offer free shipping on all orders.
What if my delivery is delayed?
While most orders arrive within the estimated timeframe, occasional delays can happen due to customs or local carriers.
If your order has not arrived within the expected delivery window, please contact our support team and we will be happy to assist you.
What if my item doesn’t fit?
If your item doesn’t fit as expected, you can return it within 30 days of delivery.
Simply contact our support team and we will guide you through the quick return process.
How do I return an item?
To start a return, simply contact our support team with your order number.
We will provide you with the instructions to return your item quickly and easily.
How long do refunds take?
Once your return has been received and inspected, your refund will be processed within a few business days.
The refund will be issued to your original payment method.
Can I exchange for another size?
Yes. If you would like a different size, simply contact our support team and we will assist you with the exchange process.
What condition must items be returned in?
Items should be returned in their original condition, unworn and unwashed, with all original packaging included.
How do I choose the right size?
We recommend checking the size guide available on each product page to find your best fit.
If you are unsure between two sizes, we usually recommend choosing the larger size for a more comfortable fit.
Are your items true to size?
Most of our pieces are designed to fit true to size.
For the best fit, we recommend reviewing the size guide on the product page before placing your order.
What if I am between sizes?
If you are between sizes, we generally recommend choosing the larger size for a more comfortable and relaxed fit.
Where can I find the size guide?
You can find the size guide directly on each product page.
It provides detailed measurements to help you choose the size that fits you best.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards, PayPal and other trusted payment providers shown at checkout.
Is my payment secure?
Yes. All payments are processed through secure and encrypted payment providers to ensure your personal and payment information is protected.
Why was my payment declined?
If your payment was declined, please check that your billing details are correct and that your card has sufficient funds.
If the issue continues, we recommend trying another payment method or contacting your bank.
Can I use multiple payment methods?
At this time, we can only accept one payment method per order.
What materials are your items made from?
Our pieces are made from carefully selected fabrics designed to offer comfort, durability and everyday wearability.
Material details for each item can be found on the product page.
How should I care for my items?
To keep your pieces looking their best, we recommend following the care instructions provided on the product label.
Proper care helps maintain the fabric quality and shape over time.
Will the color look exactly like the photos?
We do our best to display product colors as accurately as possible.
However, slight variations may occur depending on your screen settings and lighting conditions.
Are your pieces suitable for everyday wear?
Yes. Our collections are designed to combine style and comfort, making them easy to wear for everyday occasions as well as more special moments.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is typically 3–7 business days depending on your location. Once your order has shipped, you will receive a tracking link by email.
When will my order be shipped?
Orders are usually prepared and shipped within 1–3 business days after your purchase.
As soon as your order ships, you will receive a confirmation email with tracking information.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery every step of the way.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping times may vary slightly depending on your location.
Is shipping free?
Yes, we offer free shipping on all orders.
What if my delivery is delayed?
While most orders arrive within the estimated timeframe, occasional delays can happen due to customs or local carriers.
If your order has not arrived within the expected delivery window, please contact our support team and we will be happy to assist you.
What if my item doesn’t fit?
If your item doesn’t fit as expected, you can return it within 30 days of delivery.
Simply contact our support team and we will guide you through the quick return process.
How do I return an item?
To start a return, simply contact our support team with your order number.
We will provide you with the instructions to return your item quickly and easily.
How long do refunds take?
Once your return has been received and inspected, your refund will be processed within a few business days.
The refund will be issued to your original payment method.
Can I exchange for another size?
Yes. If you would like a different size, simply contact our support team and we will assist you with the exchange process.
What condition must items be returned in?
Items should be returned in their original condition, unworn and unwashed, with all original packaging included.
How do I choose the right size?
We recommend checking the size guide available on each product page to find your best fit.
If you are unsure between two sizes, we usually recommend choosing the larger size for a more comfortable fit.
Are your items true to size?
Most of our pieces are designed to fit true to size.
For the best fit, we recommend reviewing the size guide on the product page before placing your order.
What if I am between sizes?
If you are between sizes, we generally recommend choosing the larger size for a more comfortable and relaxed fit.
Where can I find the size guide?
You can find the size guide directly on each product page.
It provides detailed measurements to help you choose the size that fits you best.
What payment methods do you accept?
We accept a variety of secure payment methods including major credit cards, PayPal and other trusted payment providers shown at checkout.
Is my payment secure?
Yes. All payments are processed through secure and encrypted payment providers to ensure your personal and payment information is protected.
Why was my payment declined?
If your payment was declined, please check that your billing details are correct and that your card has sufficient funds.
If the issue continues, we recommend trying another payment method or contacting your bank.
Can I use multiple payment methods?
At this time, we can only accept one payment method per order.
What materials are your items made from?
Our pieces are made from carefully selected fabrics designed to offer comfort, durability and everyday wearability.
Material details for each item can be found on the product page.
How should I care for my items?
To keep your pieces looking their best, we recommend following the care instructions provided on the product label.
Proper care helps maintain the fabric quality and shape over time.
Will the color look exactly like the photos?
We do our best to display product colors as accurately as possible.
However, slight variations may occur depending on your screen settings and lighting conditions.
Are your pieces suitable for everyday wear?
Yes. Our collections are designed to combine style and comfort, making them easy to wear for everyday occasions as well as more special moments.
Contact Us
Still have questions? We're here to help. Send us a message and our support team will get back to you as soon as possible.
